Privacy Policy – The Unit VS

Last updated: 27.10.25

1. Introduction

The Unit VS (“we”, “us”, “our”) operates a vehicle storage, care and management service (“Services”) for clients in Wimborne, Poole, Bournemouth & Dorset. We are committed to protecting your personal information and ensuring your privacy is respected when you visit our website at https://www.theunitvs.co.uk or when you engage with our Services.

By using our website, submitting enquiries or booking storage/services with us, you agree to the collection and use of information as described in this policy.

 

2. Information We Collect

2.1 Information you provide directly

When you contact us, enquire, book a storage slot, or use our services, we may collect:

• Your full name

• Contact information (email address, phone number)

• Address (if relevant for transport or service delivery)

• Vehicle details (make, model, registration number, condition, service history)

• Service preferences or specific instructions relating to your vehicle

• Billing/payment details (as needed for service fulfilment)

 

2.2 Automatically collected information

When you visit our website, we may automatically collect:

• Your IP address, browser type and version, device operating system

• Pages visited, time spent on each page, how you accessed our site

• Referrer URL, exit URL, click-paths through the site

• Location (general/approximate) and other technical or usage data

 

2.3 Cookies and similar technologies

We use cookies and similar tracking technologies to improve your experience, analyse use of our website, and support our service delivery. See Section 5 for further details.

 

3. How We Use Your Information

We may use your information for the following purposes:

• To provide, manage and fulfil our vehicle storage and associated services (transportation, valeting, detailing, inspection)

• To respond to your enquiries, requests, bookings or service management

• To communicate with you about your account, service status, updates or changes

• To improve our website and service offering (monitor usage and feedback)

• To send you marketing or promotional communications only if you have consented, and you may opt-out at any time

• To comply with legal or contractual obligations

 

4. Legal Basis for Processing

Under UK data protection law, our processing of your personal data is based on one or more of the following:

• Contractual necessity — where processing is required to fulfil our contract with you (e.g., vehicle storage services).

• Legitimate interests — for improving our services, maintaining the website, for security, or for our business operations (provided your rights are not overridden).

• Consent — for certain uses (e.g., marketing communications, non-essential cookies).

• Legal obligation — where required by law to process data for compliance.

 

5. Cookies & Tracking Technologies

5.1 What are cookies

Cookies are small text files placed on your device when you visit our website. They enable the website to recognise your device and store certain information.

 

5.2 What types we use

• Strictly necessary cookies — required for core website functionality (e.g., security, session management). These do not require consent.

• Performance/Analytics cookies — help us understand how users use our website and help us improve it (e.g., pages visited, errors). These may require your consent depending on jurisdiction.

• Marketing/Tracking cookies — used to deliver more relevant advertising or track your behaviour across websites. These require active consent.

 

5.3 Managing cookies

You can manage or delete cookies via your browser’s settings. Disabling cookies may affect how the website functions and may limit certain features. Some cookies may be set by third-party services when you interact with our site (e.g., social media plugins, analytics tools) — you should review those providers’ cookie policies.

 

6. Sharing Your Information

We do not sell your personal information. We may share your information:

• With trusted service providers who help us deliver the website or services (e.g., website hosting, payment processors, transport partners) — always under contractual obligations to protect your data.

• With third-party analytics or marketing platforms only if you have consented.

• If required to do so by law, regulation or legal process.

• In connection with business transfers (e.g., mergers or acquisitions) — subject to appropriate safeguards.

7. Data Retention

We will keep your personal data only as long as necessary to:

• Fulfil the purposes described (service delivery, communications)

• Comply with legal, accounting or regulatory requirements
  Once data is no longer needed, we will securely delete or anonymise it.

 

8. Your Rights

You have certain rights under UK data protection laws including:

• The right to access the personal data we hold on you

• The right to request correction of inaccurate or incomplete data

• The right to request deletion of your data (subject to legal exceptions)

• The right to restrict or object to certain processing

• The right to withdraw your consent (for processing based on consent)

• The right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are not being respected

To exercise any of these rights, please contact us using the details below.

 

9. International Transfers

If we transfer your personal data outside of the UK or EEA, we will ensure appropriate safeguards are applied to protect your information (e.g., standard contractual clauses or verified secure service providers).

 

10. Security

We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. However, no method of transmission or storage is absolutely secure — we cannot guarantee total security.

 

11. Links to Other Websites

Our website may include links to third-party sites (for example event pages, social media, partners). We are not responsible for the privacy practices of those sites. You should review their policies before submitting any personal information.

 

12. Children’s Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children.

 

13. Changes to This Policy

We may update this Privacy Policy at any time. The updated version will be posted on our website with the “Last updated” date revised. We encourage you to check this page periodically.

 

14. Contact Us

The Unit VS
Location: Wimborne, Poole, Bournemouth, Dorset, UK (appointment only)
Phone: 01202 087781
Email: hello@theunitvs.co.uk

If you have any questions about this Privacy Policy or our data practices, please contact us.